F.A.Qs

 

Box of Goth is an alternative monthly themed subscription box filled with mystery gothic and horror inspired items. (Please note some items may be adult themed). There will also be individual alternative items at different times throughout the year.

---

You can expect between 6-12 items ranging from but not limited to jewellery, accessories, home-wares, candy, fashion, stickers, candles, bath & body, cosmetics, arts, stationery, trinkets, crafts and art. 1-3 of all box items are currently handmade by a one lady team. Other items are sourced, manufactured for Box of Goth and we also do collaborations (which we love!) with other companies and independent individuals! (Please feel free to contact us if this is of interest to you/your company). Please note that any themed movie or character boxes are just items inspired by those movies or characters and are not licensed products from them. You can find out a sneak peek of what’s inside from the box product description and the sneak peek picture that will go up between the 1st-2nd week of the month. Full box contents pictures of previous month boxes can be seen by clicking here. (You can also see customer pictures on our blog pages).

---

That month’s Box of Goth will be available as a new subscription pre-order purchase or singular pre-order purchase from the 1^st (latest 2^nd) of that particular month. All themed boxes have a limited amount made.

---

A single pre-order box will be £25 and subscription boxes will be £23, both excluding delivery. Any previous months boxes available after that month can be bought as a one-off purchase only for £25 excluding delivery. You can see delivery costs and information within our Payments & Delivery page.

---

We like to reward our loyal customers and always remember support. As well as getting the box oh-so-slightly cheaper (every little helps), we like to add birthday gifts or add birthday discounts to subscription (or regular single purchase) orders in their birthday month! Just email us and let us know your birthday and we've got the rest!

---

All boxes are made, packed and shipped on time every month! Boxes are sent out on the 30^th of each month, though if we can get them out earlier, we will! Look out for dispatch emails and stay updated via our Instagram page @Boxofgoth. If the 30th falls on a Sunday, boxes will go out on the 31st/1st. Boxes are sent out via Royal Mail for all International orders and Evri or Royal Mail for all UK orders. If you have a preference for UK please let us know.

---

Just send us an email hi@boxofgoth.com and it will be resolved. We always reply to emails within a max of 48 hours. If you have not received your box please check your tracking information provided in your dispatch email (please also check your spam). If you cannot find out any information please send us an email and we will look into it for you (we do not check boxes tracking whereabouts unless contacted, so we will not know if you have not received your box unless you tell us). If items arrive broken just contact us and will send a new one/s out no fuss. We do not put items into boxes broken but a bumpy journey can unfortunately make some items arrive faulty.

---

You can log into your account and cancel your subscription through there, but if you have any trouble doing so or if you would like us to, again just send us an email and it will be done within a max of 48hrs, though usually within 12hrs. (When logging in to cancel your subscription on your mobile use the scroll bar at the bottom to move to the right of the screen to see your account options). You’ll receive a confirmation of cancellation upon cancellation of your subscription. If you would ever like to skip a month/s on subscription instead of cancelling just let us know and we will move the next payment date to your desired.

---

You can buy a Past Mystery Box when they are available with your contents choice or have it a complete mystery! Unless on store we do not have any full past boxes but we do have some items from previous themes. Please see the product description for more information.

---

Of course! We love interaction with our supporters and anything you’d like to see in the box, any themes, item ideas, or even requests for a gift, note inside your box for someone else etc, please do send them our way!

---

Unless your box hasn't yet been dispatched, unfortunately, as our items are made limited, sourced specifically and different for each month of Box of Goth, we do not accept returns. We will always happily replace faulty items. We understand that Box of Goth will not be for everyone so please do check out our social media pages, full box contents page, blog pages, or contact us with any questions or hesitations you may have to see if Box of Goth is for you before purchasing.

Again, if your box or items arrive damaged, please just contact us and it will be resolved completely.  

---

As keeping up with notifications on all our social media pages can be tricky, we do not always see notifications so please email us; hi@boxofgoth.com and your email will replied to within a maximum of 48 hours.