ADVENT CALENDAR DELIVERY


The advents will be sent out between the 1st- 2nd week of November.
They will be shipped via FED-EX/PARCELFORCE/DHL/DPD or UPS.
I greatly appreciate shipping prices are expensive and I apologize for that but they are below what it actually currently costs, so I am paying some towards each advent shipment I just can't unfortunately pay for it all as I am not even making the cost of shipping the box per box :)
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If you would like your box to be sent via a slower service and take responsibility that it may arrive after December 1st as standard and normal tracked options are taking much longer than usual please contact me. Express is the best way to ensure they reach you in a timely manner. As I'm doing this alone I unfortunately can't get them out any quicker and they may not all be dispatched until the second week of November. hi@boxofgoth.com.
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DELIVERY WITHIN THE UK
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The cost for UK postage for one advent box is £12.50. Express unfortunately have different weight caps so anything under 1kg is the same price and anything over 1kg up to 5kg is the same. All advents are over 1kg. Your box will be sent via PARCEL FORCE OR DPD. You should expect to receive your parcel within 1-3 working days of dispatch. Once your item has been shipped, you will receive an email confirming your order has been dispatched. Please keep track of your parcel with your tracking number. If you are unavailable at the time of attempted delivery please arrange to collect your parcel from the note provided by the courier. If you do not collect your parcel it will be sent back to us, you may need to pay for shipping again. If we pay for a returned box to be re-sent out to you and it is returned to us a second time, an additional shipping fee will be needing or a refund will be made on the box not including the shipping fee.
 
DELIVERY TO REPUBLIC OF IRELAND
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The cost for IRELAND postage for one advent box is £20. Express unfortunately have different weight caps so anything under 1kg is the same price and anything over 1kg up to 5kg is the same. All advents are over 1kg. Your box will be sent via PARCEL FORCE/FED-EX/UPS OR DPD. You should expect to receive your parcel within 2-5 working days of dispatch. Once your item has been shipped, you will receive an email confirming your order has been dispatched. Please keep track of your parcel with your tracking number. If you are unavailable at the time of attempted delivery please arrange to collect your parcel from the note provided by the courier. If you do not collect your parcel it will be sent back to us, you may need to pay for shipping again. If we pay for a returned box to be re-sent out to you and it is returned to us a second time, an additional shipping fee will be needing or a refund will be made on the box not including the shipping fee.
 
DELIVERY WITHIN EUROPE
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The cost for EUROPE postage for one advent box is £20. Express unfortunately have different weight caps so anything under 1kg is the same price and anything over 1kg up to 5kg is the same. All advents are over 1kg. Your box will be sent via PARCEL FORCE/FED-EX/UPS OR DPD. You should expect to receive your parcel within 2-5 working days of dispatch. Once your item has been shipped, you will receive an email confirming your order has been dispatched. Please keep track of your parcel with your tracking number. If you are unavailable at the time of attempted delivery please arrange to collect your parcel from the note provided by the courier. If you do not collect your parcel it will be sent back to us, you may need to pay for shipping again. If we pay for a returned box to be re-sent out to you and it is returned to us a second time, an additional shipping fee will be needing or a refund will be made on the box not including the shipping fee.
 
DELIVERY FOR THE USA, MEXICO & CANADA
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The cost for USA, Mexico & CANADA postage for one advent box is £30. Express unfortunately have different weight caps so anything under 1kg is the same price and anything over 1kg up to 5kg is the same. All advents are over 1kg. Your box will be sent via PARCEL FORCE/FED-EX/UPS OR DPD. You should expect to receive your parcel within 4-7 working days of dispatch. Once your item has been shipped, you will receive an email confirming your order has been dispatched. Please keep track of your parcel with your tracking number. If you are unavailable at the time of attempted delivery please arrange to collect your parcel from the note provided by the courier. If you do not collect your parcel it will be sent back to us, you may need to pay for shipping again. If we pay for a returned box to be re-sent out to you and it is returned to us a second time, an additional shipping fee will be needing or a refund will be made on the box not including the shipping fee. *Please note for this delivery selection- We regret that we cannot cover any Customs charges or Import duties that may incurr when shipping your parcel. The applicable charges may be added to your order upon arrival and the recipient must take full responsibility for payment of said charges. For further information regarding Customs charges we suggest you contact your local Customs Office. 
 
DELIVERY FOR THE REST OF THE WORLD
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The cost for this option postage for one advent box is £40.50. Express unfortunately have different weight caps so anything under 1kg is the same price and anything over 1kg up to 5kg is the same. All advents are over 1kg.  Your box will be sent via PARCEL FORCE/FED-EX/UPS OR DPD. You should expect to receive your parcel within 4-8 working days of dispatch. Once your item has been shipped, you will receive an email confirming your order has been dispatched. Please keep track of your parcel with your tracking number. If you are unavailable at the time of attempted delivery please arrange to collect your parcel from the note provided by the courier. If you do not collect your parcel it will be sent back to us, you may need to pay for shipping again. If we pay for a returned box to be re-sent out to you and it is returned to us a second time, an additional shipping fee will be needing or a refund will be made on the box not including the shipping fee. *Please note for this delivery selection- We regret that we cannot cover any Customs charges or Import duties that may incurr when shipping your parcel. The applicable charges may be added to your order upon arrival and the recipient must take full responsibility for payment of said charges. For further information regarding Customs charges we suggest you contact your local Customs Office. 

 

RETURNS/REFUNDS

If your box or items arrive damaged, please just contact me and it will be resolved completely. 
Unless your box hasn't yet been dispatched, unfortunately, as the advents items are made limited and sourced specifically just for the advent I do not accept returns or give refunds. I will always happily replace faulty items. We understand that Box of Goth won't be for everyone so please do check out our social media pages, full box contents page, blog pages and pictures, or contact us with any questions or hesitations you may have to see if Box of Goth is for you before purchasing. If your box or items arrive damaged, please just contact me and it will be resolved completely (hi@boxofgoth.com). I do not put items into boxes broken but do understand the journey can get bumpy and things can arrive faulty because of this. 
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In the event of a replacement, the new item/s will be sent out to you within a maximum of 5 days of confirmation.

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All emails are answered within 48hrs please contact us with any questions: Hi@boxofgoth.com